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RESOURCES

Excelsior LVP Layers Breakdown

HOW IT IS MADE

This image is our 5mm LVP

Our LVP is made of several layers of durable materials, with an incredibly strong construction. It is able to withstand heavy wear and tear, making it the most trusted product on the market when it comes to quality. It is also water-resistant and easy to maintain, making it perfect for busy households or commercial space. With its beautiful design and realistic texture, this LVP will bring elegance and sophistication to any space.

WARRANTY

IMPORTANT: Warranty may be void in case of improper installation, use and maintenance.

Should you have any questions, please contact us.

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MANUFACTURING WARRANTY GUARANTEES THAT THE FLOOR WILL NOT:

  • wear through;

  • stain from common household stains;

  • contain manufacturing defects;

  • rip or tear from normal and commercial use when properly installed;

  • indent from normal household and commercial use when proper precautions are followed;

  • discolor from use of proper underlayment and adhesives.

Commercial use examples include: professional offices, waiting rooms, specialty retail & boutiques, display areas, beauty salons, dental offices, yoga studio, etc.

LIMITED RESIDENTIAL WARRANTY

For the length of the warranty term specified for any given product, Excelsior will warrant that the product will be clear from any manufacturing defects such as colour and pattern fading through general wear and tear and de-lamination of the plank material, providing that such flooring has been installed and maintained in accordance with instructions.

WITHIN 5 YEARS

Any defect that has been identified and is covered by this warranty must be reported to the original source of supply from where the product was actually purchased, within 5 years from the date of that purchase. In such circumstances, Excelsior will supply the same or equivalent colour, pattern and specification flooring to replace the affected area. If a professional installation team was used to install the original flooring, reasonable  costs for installing the new product will be reimbursed by Excelsior. Proof of purchase may be requested to assist with your claim.

AFTER 5 YEARS

Any defect that has been identified and is covered by this warranty must be reported to the original source of supply  from where the product was actually purchased. In such circumstances, Excelsior will supply the same or equivalent colour, pattern and specification flooring to replace the affected area. Proof of purchase may be requested to assist with your claim.

WARRANTY EXCLUSIONS

The following are NOT covered by this warranty:

  • Product that is not installed as per the conditions outlined in our installation instructions;

  • Accidents, abuse or misuse;

  • Damage from freight;

  • Fire, flood, damp or moisture damage;

  • Indentation or scarring of floor surface through moving of chairs, furniture and other objects without protective features such as floor protectors or casters;

  • Indentation or scarring of floor surface through excessive pressure from heavy objects, high heeled shoes or improper internal footwear such as, but not limited to spiked and other outdoor sporting shoes;

  • Surface scratches;

  • Damage caused by cleaning utensils;

  • Rubber mat or asphalt staining;

  • Colour or sheen changes when exposed to a natural light source or direct sunlight for prolonged periods at a time;

  • Any Excelsior product that was not purchased by the commercial property owner staking the warranty claim;

  • All costs associated with the removal and disposal of original flooring material other than as specified in our terms and conditions above;

  • Consequential costs for damages, inconvenience, loss of time, travel and other incidental expenses;

  • This warranty is in lieu of any other warranties expressed or implied.

 

LIMITED COMMERCIAL WARRANTY

For the length of the warranty term specified for any given product, Excelsior will warrant that the product will be clear from any manufacturing defects such as colour and pattern fading through general wear and tear and de-lamination of the plank material, providing that such flooring has been installed and maintained in accordance with instructions.

 

WITHIN 2 YEARS

Any defect that has been identified and is covered by this warranty must be reported to the original source of supply from where the product was actually purchased, within 2 years from the date of that purchase. In such circumstances, Excelsior will supply the same or equivalent colour, pattern and specification flooring to replace the affected area. If a professional installation team was used to install the original flooring, reasonable  costs for installing the new product will be reimbursed by Excelsior. Proof of purchase may be requested to assist with your claim.

 

AFTER 2 YEARS

Any defect that has been identified and is covered by this warranty must be reported to the original source of supply  from where the product was actually purchased. In such circumstances, Excelsior will supply the same or equivalent colour, pattern and specification flooring to replace the affected area. Proof of purchase may be requested to assist with your claim.

INSTALLATION METHODS AND INSTRUCTIONS

IMPORTANT: Please read this guide when you plan to install your Luxury Vinyl Tiles and right before starting your installation.

BACKGROUND

Premium quality LVP, unlike other types of flooring, offers different installation methods which can vary depending on the thickness of the plank or tile you have chosen to install and your own personal preference for laying the planks into position. But do not be concerned because the installation of our LVP is extremely simple which makes it the perfect DIY enthusiasts go-to product and a contractors dream. This guide will help you to choose the installation method that is best suited to you.

INNOVATIVE CONCEPT OF THE EXCELSIOR FLOORING 5.0mm LVP

Excelsior Floorings 5.0mm LVP does not expand or contract out of tolerance when installed correctly, and does not have a locking system. It is not a "floating" floor like Laminate, WPC or SPC. Our LVP does not need to float to absorb dimensional changes and therefore, it does not need the traditional expansion gap around the perimeter. Instead, our 5.0mm LVP should always be installed tight fitting to the boarders of your room, be it up against the base boards or wall edges and thereafter, all planks and tiles should fit snug and tight to one another throughout the floor area. In fact, our product is so dimensionally stable, you do not necessarily have to glue it into position, but more about that later in this description.

INSTALLATION OPTIONS

PERIMETER ADHESIVE

Use a pressure sensitive adhesive to secure the outer perimeter planks or tiles of your room into position. Your inner planks or tiles will not require the use of adhesive when fitted tightly together and will remain in place. The perimeter adhesive will only need to be laid to a depth of just 9” to 18” from the sides of the room. Remember, no expansion gaps required.

Note: On occasion and for peace of mind for some consumers, you may decide to periodically lay a few strips of adhesive or tape within the inner floor areas. Think of it as if you were locking pieces of a jigsaw into a more permanent, fixed position. This concept is optional.

 

FULL- SPREAD ADHESIVE

This is recommended for commercial installations but optional within residential installations. Always use a pressure sensitive adhesive for the benefit of;

  1. Repositioning or replacing single planks or tiles that are accidentally damaged at a future date. Each plank or tile can be individually lifted without affecting the positioning of surrounding planks and tiles.

  2. Lifting the planks or tiles which may have been affected by flooding or general water damage. These can be dried and re-used once the sub-floor area affected by the water is moisture free.

 

The full-spread pressure sensitive adhesive installation method is recommended for utility/laundry rooms, washrooms/restrooms, bathrooms, or general high-traffic commercial applications. Note: For all products that are under the 5.0mm specification such as our 2.0mm, 2.5mm and 3.0mm, although dimensionally stable, use the full spread adhesive method of installation in all applications.

INSTALLATION INSTRUCTIONS

BEFORE INSTALLATION

Check the box to make sure that you have received the right specification ordered, the correct color and quantity and ensure there are no obvious defects before starting the installation process.

For the best result, our product should be acclimatized to room temperature ideally between 18C/64F and 22C/72F for 24-48 hours onsite before installation. Relative Humidity should be within a tolerance of 35% - 55% and moisture content between 6 – 10%. Put boxes separately on your floor or even take products out of boxes for quicker acclimatization. If you are going to use adhesive, please refer to the manufacturers adhesive instructions.

 

SUB-FLOOR PREPARATION

A well prepared sub-floor, eliminating humps and bumps, cracks and holes, will always produce the best looking results for our product. Fill in obvious holes and cracks with a floor patching compound from manufacturers such as Mapei’s Planipatch or Ardex’s Feather Finish. It is recommended that the sub-floor preparation is as smooth as possible prior to the laying of the planks or tiles. Our product is very conforming to uneven surfaces due to the nature of the material fabrication and becomes more forgiving to slight imperfections. A heat gun set on ‘low’ may be used to conform product to ramps and drains. However, standards dictate the following specifications for a perfect sub-floor preparation;

  • The sub-floor must be professionally installed and constructed to prevent unnecessary vertical or horizontal movement that may interfere with the planks and tiles positioning.

  • The sub-floor must be free of dust, dirt and any debris caused from sub-floor repair or preparation. 

  • Wood substrates must have a minimum of 18” between the sub-floor and the ground. All crawl spaces must be ventilated.

  • The sub-floor must be dry. Do NOT lay our product over an area that shows signs of moisture content as this will eventually transfer through to the flooring in the form of mold. Maximum acceptable emission levels of moisture from newly laid and cured concrete is 3lbs of hydrostatic pressure per 1000 s/f per 24 hours with the moisture level being no higher than 75% - 80% Relative Humidity (ASTM2170) and between 5 and 9 on the pH scale.

  • Wood based sub floors such as plywood, OSB or OFB, must contain 10% or less moisture in all areas before product can be installed.

  • Newly laid concrete should have settled for a minimum of 28 days.

  • Please use an electronic moisture indicator to accurately measure the moisture levels within newly cured concrete to ensure that the sub-floor meets the required specification before flooring is laid, and an electronic pin meter for wood substrates for the same purpose.

Our product is designed to be laid over electric and hydronic (water) radiant floor heating. For electric installations, be sure to encapsulate the wire under a self-levelling concrete base to a thickness as stipulated by the manufacturers instruction. Either heating system must be turned OFF at least 2 hours prior to the installation of flooring and the environment must be at room temperature. Following the installation of flooring, leave the heating system off for a further 2 hours and be sure to operate at a temperature as stipulated by the manufacturers instruction.​ For flexibility with installation, repositioning or future replacement of accidentally damaged planks or tiles, use a full spread pressure sensitive adhesive as opposed to a permanent bond. Remove all dust and debris from the floor area before laying the adhesive and our product.

 

INSTALLATION
Our product is extremely stable which means it does not expand or contract out of tolerance due to temperature fluctuations when installed correctly and in accordance with the guidelines. With no click or locking system necessary, simply ensure that each plank or tile is laid tightly against one another during the installation process, checking periodically across the expanse of the floor area, making sure that no obvious gaps are visible.
 
Note: You DO NOT need expansion gaps for the borders of the room or between planks. Each plank or tile butts up tight to one another and around the perimeter wall or baseboards.


Do NOT lay our product onto the following surfaces;

  • Plywood which has been laid directly onto a concrete slab or is delaminating.

  • Pressboard

  • Floating floors such as laminate, WPC or SPC.

  • Plywood which is not an approved underlayment grade material.

  • Hardboard.

  • Screed flooring systems.

  • Strip plank wood flooring.

  • Surfaces contaminated with oil, chemicals, grease, mildew, mold or other compounds.​


Our product can be laid over other existing flooring by paying careful attention to ensure that any holes, cracks, gapping or obvious damage to the older floor below is repaired. Ceramic tiles will probably be grouted. We recommend that the grouted areas be filled to the same level as the tiles to form a flat subsurface for your new flooring to be laid upon. Please note that any large holes, cracks or gapping between the original old flooring may ‘telegraph’ through to the surface of the newly laid floor over time, affecting the image, if they are not suitably repaired.

  • Our product can be laid directly against existing baseboards.

  • Tools – Broom & dustpan, vacuum cleaner, straight edge and square edge rule, tape measure, razor knife / claw knife and / or box cutter knife, trowel or paint roller and long handle, and consider a small hand guillotine for speed of cutting planks.

  • Prepare, patch and clean the floor from dust and debris.

  • Our product can be laid directly against existing baseboards or against the outside perimeter wall with baseboards fitted afterwards. The more square the perimeter walls are, the better the finished appearance.

  • Lay down the perimeter pressure sensitive adhesive or if preferred, the full spread adhesive method - recommended for commercial applications. Wait until the adhesive is tacky to the touch (flashes off) without leaving any residue on your hands, before laying the first rows of planks or tiles. As a reminder, pressure sensitive adhesive is the preferred bonding solution because it offers the flexibility to replace accidentally damaged planks or tiles at a future date, for ease of maintenance.

  • The use of a permanent bond adhesive will not easily or conveniently allow for any adjustments or replacement of planks or tiles at a future date. In addition, the use of a permanent bond adhesive may negate the warranty for our LVP.

  • Start by laying the first row of planks or tiles from one corner of the room to the other. Upon reaching the far side of the room with each row, you may find that you have to trim the last plank or tile or trim a new one to fit the remaining space. This can be achieved with a simple "carpentry square rule" and box cutting knife OR you may be more comfortable with a hand guillotine tool. If you need to use a new plank or tile to fill this space, measure the length of the area that you need to cut in order to fill the gap. Push the cut plank or tile tightly into the space.

  • When starting each new row, you may use the cut-off pieces of plank or tile to stagger the pattern within the next row. For the best appearance, we recommend starting each new row with a section of flooring that is no less than 6 inches in length.

  • From time to time, step back and take a good look at the flooring you have laid. Do NOT be nervous of potential imperfections because the pressure sensitive nature of the adhesive means that you have an opportunity to adjust, remove and replace any planks or tiles you desire. The non-aggressive nature of the adhesive will allow you to make adjustments at any stage during installation. Remember, keep the gaps between the planks or tiles closed and tight for the best appearance.

PERIMETER ADHESIVE

Lay down 9” to 18” of pressure sensitive adhesive from the edges of your room. No further adhesive is required thereafter unless you decide to periodically lock in the odd plank or tile throughout the floor area with a strip of adhesive, especially with expansive square footage. If you decide to do this, we recommend securing a row of planks or tiles as follows;  

  • For a room which is more than 10’ x 10’ (for example), you may wish to secure a few of the planks with adhesive or tape every 6’ – 8’ from the edge of the wall you started to lay product against.

  • If a room is less than 10’ x 10’, you are not likely going to have to secure any planks.

Remember, both of the above concepts are optional.

 

Lay the first row of planks or tiles against the wall or baseboards tightly to one another, on top of the adhesive, fixing them into position. Remember, no expansion gap is required around the perimeter of the room, therefore, fix the first row of planks or tiles tightly to the edge of the wall or base boards being sure to keep them in a straight line. A little trimming to the edge of some of the flooring may be required to form this straight line. Continue the same process of installation and positioning of each plank in exactly the same way across the non- adhesive floor area. Ensure that each plank or tile butts up tightly to one another, leaving no gaps.

Periodically, stand back and look to address any slight gapping that may have appeared and push planks or tiles tightly together to close any such gapping. By securing the flooring with the perimeter pressure sensitive adhesive or taping on the four sides of each room, it will be held tightly together across the entire area, including non-adhesive areas, and remain stable. Future, accidentally damaged planks or tiles can be quickly and conveniently removed and replaced in a matter of seconds.

 

FULL SPREAD PRESSURE SENSITIVE ADHESIVE

Choose your preferred pressure sensitive adhesive product and follow manufacturers instructions carefully. Apply adhesive to the floor area allowing sufficient access to lay the planks and tiles. The full spread of the adhesive must be left to flash off (tacky to the touch) but does not leave residue on the hands. The time it takes to flash off is dependent upon the manufacturers instruction, but is usually between 20 and 40 minutes.

Lay the first row of planks against the wall or baseboards tightly to one another, on top of the adhesive, fixing them into position. A little trimming to the edge of some of the planks or tiles may be required to form this straight line. Continue the same process of installation and positioning of each plank or tile in exactly the same way across the entire floor area. Remember, no expansion gap is required around the perimeter of the room. Ensure that each plank or tile butts up tightly to one another, leaving no gaps.

Periodically, stand back and look to address any slight gapping that may have appeared and simply lift and push planks or tiles tightly together to close any such gapping. The pressure sensitive adhesive (which is not a permanent bond) allows you to do this across the entire floor area. Future, accidentally damaged planks or tiles can be quickly and conveniently removed and replaced in a matter of seconds.

Note: The use of a builders or painters masking tape on the surface of the planks or tiles is not encouraged to assist with the holding of the flooring in position whilst installing, as the adhesive residue from the tape may remain on the plank or tile after removal or partially delaminate the protective coating. The tape recommendation would be a double sided permanent bond tape from manufacturers such as 3M.

MAINTENANCE AND CLEANING

OVERVIEW

Your new premium quality Luxury Vinyl floor is very durable and will last many years if you follow these simple maintenance and cleaning instructions.

Please be aware that your maintenance and cleaning practices may affect you warranty. There are so many different chemicals in our homes nowadays that it is impossible to describe all scenarios and predict all consequences. Please use caution, and, if you decided to use a new solution, it is always a good idea to try it on a small surface.

 

MAINTENANCE

Luxury Vinyl floors are more durable than hardwood floors, engineered hardwood, laminated floors, etc. However, even most durable surfaces can be damaged, therefore, please follow our guideline below.

Best practices for maintaining your LVP floor:

  • Use dollies or pads when moving heavy furniture;

  • Use protective felt pads under chairs, tables, etc.;

  • Do not put latex and rubber mats directly on the vinyl floors (sometimes chemicals in the mats may react with chemicals in the floor);

  • Do not use resurfacing coating;

  • Be careful when using various masking  tapes. Some of them contain aggressive chemicals that may affect the finish of your floor when removed;

  • Avoid using wax – the floor has its own coating;

  • Avoid flooding the floor. What to do if your floor is flooded will depend on the method of installation. Please refer to Installation Methods.

 

CLEANING

For regular cleaning, to ensure that your floor will look as beautiful as on the day you bought it, please follow the guideline below.

Everyday cleaning:

  • Sweep and vacuum using suitable tools and attachments;

  • Wash floors with water, non-abrasive mops and cloths;

  • For stains, use vinyl cleaners i.e. TileLab Heavy-Duty Stripper&Cleaner.

 

Best practices for removing tough stains:

  • Avoid using abrasive cleaners and attachments;

  • Avoid using detergents, bleaches and vinegar;

  • Avoid using sharp instruments when removing dry substances;

  • Use nail polish remover for nail polish spills;

  • Use mineral spirits, isopropyl or alcohol to remove tough stains;

  • Use 10-to1 dilution of water to liquid bleach.

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